TERMS & CONDITIONS

PRE-CONTRACT

A written estimate will be provided prior to the commencement of work, and acceptance of the quotation will confirm instruction to proceed.

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In urgent cases, confirmation by email may be accepted in place of a signed agreement.

CHARGES

All charges are based on current rates and are subject to annual review. VAT is not applicable.

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Louise White VA reserves the right to request a deposit of 30% of the estimated fee prior to commencement

of work where appropriate.

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Any reasonable stationery, material or postage costs incurred in relation to a project may be charged

in addition to the agreed fees.

INVOICING & PAYMENT

Invoices are issued on completion of work or on the last day of each month for ongoing projects.

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All invoices are issued in Pounds Sterling (£) and are payable within 7 days of the invoice date. VAT is not applicable.

Payment by bank transfer is preferred.

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CONFIDENTIALITY

All client information and personal data supplied to Louise White VA will be treated as strictly confidential and used solely for the purpose instructed by the client.

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No personal data or confidential information will be disclosed to third parties without prior consent,

unless required by law.

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Upon completion and payment of work undertaken, original materials supplied by the client will be returned and related electronic files securely deleted, unless otherwise instructed.

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Louise White VA is willing to sign separate confidentiality agreements where required.

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PRIVACY & DATA PROTECTION

Louise White VA respects the client’s right to privacy and processes personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, Louise White VA retains intellectual property rights in original templates, layouts and document formats created during the course of the work.

LIMITATION OF LIABILITY

While every effort is made to ensure the accuracy and quality of completed work, the client remains responsible for checking all material upon receipt.

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Any errors notified within 14 days of delivery will be corrected free of charge.